To resolve connectivity problems with a wireless controller, try re-syncing your Xbox controller to the console.įollow these steps in order to re-sync your controller with your Xbox console: When controllers aren’t connected properly, they can sometimes get out of sync. Therefore, wait a while before trying again if your device is having trouble identifying and/or pairing your controller. It can take up to 2 minutes to re-sync your controller if your device is busy. If you already paired it with your phone or computer, you will have to do it again with your console. Xbox Wireless controllers can only be used with one device at a time. Avoid water or chemicals, which can damage the contacts. If it still does not work, it must be replaced. Try using a cotton swab or dry cloth to clean the battery contacts on the battery pack.The controller may work with a different battery pack or AA batteries if the issue is caused by the battery.If your rechargeable battery pack does not charge when connected to the console via a USB cable.If the battery fails the following tests, it needs to be replaced: When the battery pack is charging, the charging cable’s light will flash orange once it is fully charged, it will turn white. Additionally, you can also charge the battery by plugging the controller and charging cable into any USB power source. Take your Xbox One Play & Charge Kit, put the battery pack inside your wireless controller, then use the bundled charging cord to power it up. If your Xbox controller is flashing slowly and won’t turn on, make sure the batteries aren’t causing the issue. Test the Batteries in Your Xbox Controllers
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